Displaying episodes 1 - 30 of 69 in total

69 | Customer Support & Customer Service

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary discuss what makes for great Customer Support & Service, and why it is so important to your business. Also in this episode, we go over the latest updates to the ServiceMonster software, and break down some posts from SMUG. Be sure to check back every week for new episodes! 0:00 - Intro 1:23 - Customer Support & Customer Service 2:29 - Why It’s Important To Be Good At It 7:38 - Leads Through Reviews 10:09 - Being The Expert 12:24 - Making Excellent Customer Support Part Of The Culture 17:56 - The Metrics 21:33 - The End Result 23:13 - ServiceMonster Updates 31:38 - SMUG Paul: Fancy New Buttons 33:57 - SMUG Nathaniel: API? Ask Bruno 37:11 - Outro

68 | Getting Off The Truck With Robert Ayala

In this episode of The ServiceMonster Podcast, Joe, Adam, and Asher have a conversation with Robert Ayala about his entrepreneurial journey have a service business owner. Starting from the beginning, to finding Super Hero employees, getting off the truck, focusing on social media, and getting good reviews. 0:00 - Intro 1:03 - Robert Ayala: How It Started 5:23 - Creating A Path For Your Employees 11:56 - Getting Off The Truck 15:33 - What To Do Off The Truck 22:14 - When You Want To Go Big You Have To Go Small 25:28 - Using Social Media and Reviews 29:44 - Uniforms 34:07 - Loft 35:53 - Running Two Different Businesses 37:52 - Parting Words 39:56 - Outro

67 | Employee Communications

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary break down internal employee communications within ServiceMonster 6 and the app, from notes to activities, and more! Joe & Adam go in depth on the feature request process, and also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG. 0:00 - Intro 2:33 - Employee Communications 3:43 - Notes 10:46 - Activities 22:26 - ServiceMonster Updates 30:12 - SMUG Matt: Customize Order Approval Page 32:04 - SMUG Paul: Show Route Feature 33:33 - Feature Request Process 47:51 - Outro

66 | Appointment Reminders

In this episode of the ServiceMonster Podcast, Adam and Mary give you the rundown on appointment reminders. How to set them up, default settings, and how to customize them to best serve your business. Also in this episode, our weekly updates on the software, and a deep dive at some of our highlighted posts in SMUG. 0:00 - Intro 04:01 - Appointment Reminders Set-Up 12:20 - Do Not Contact 13:35 - Default Pipeline 14:47 - After The Appointment Reminders 16:34 - ServiceMonster Updates 18:23 - SMUG Kimberly: Referral Program 20:32 - SMUG Vincent: Mobile App Question 22:44 - SMUG Matt: Client Not On The Schedule 26:18 - Outro

65 | The Importance of Drip Campaigns

In this episode of The ServiceMonster Podcast, Joe, Adam, and Mary take a look into drip campaigns within ServiceMonster. How to set them up using templates, how to set them up from scratch, and why they are so important to your business. We also go over ServiceMonster Updates, and take a look at some of your questions in SMUG. Check back every week for a new episode of the Podcast! 00:00 - Intro 02:25 - Showcasing Drip Campaigns 13:35 - Starting A Campaign From Scratch 19:20 - The Importance Of These Campaigns 25:52 - ServiceMonster Updates 29:36 - SMUG Alan: Reference Field 31:21 - SMUG Matt: Change Order Accepted E-mail 32:04 - SMUG Kimberly: Disable Creating New Services for Technician Security Roles 33:49 - SMUG Corey: Help With Marketing and E-mail templates 38:23 - Outro Creating Templates: https://www.help.servicemonster.net/help-articles/creating-marketing-templates Order Approval tool: https://www.help.servicemonster.net/help-articles/online-estimate-order-approval Security Roles: https://www.help.servicemonster.net/help-articles/security-roles Marketing webinar: https://www.bigmarker.com/servicemonster/ServiceMonster-Marketing 6.5.6. Release notes link: https://www.help.servicemonster.net/release-notes/release-notes-v6-5-6

64 | The Journey of Bobby Walker

In this episode, Joe and Adam have a conversation with Bobby Walker about starting a new business, the importance of reviews and the future of Trade Shows. Check back every week for a new episode!

63 | All About Zapier

In this episode, Joe, Adam, and Mary discuss Zapier. How to set it up, connect to it, and start using it for your business. Adam gives you the update on ServiceMonster, as well as highlighting some posts from the community on SMUG. Check back every week for a new episode! 00:00 - Intro 02:03 - Zapier 101 08:18 - Where To Start 12:17 - Setting Up Connections 23:38 - Pulling Data Out Of Zapier 36:04 - ServiceMonster Updates 45:02 - SMUG Heather: Why Are My Routes Out Of Order? 46:13 - SMUG Robin: New Note Options 47:21 - Outro

62 | How To Build A 1M Service Business In Less Than 6 Months.

In this episode, Adam and Joe sit down with Brandon Vaughn to discuss his journey to document the process of scaling a service business from $0 to $1,000,000. As well as the importance of finding the right people, having the right motivations, and limiting your excuses. Check back every week for a new episode!

61 | Scheduling with Adam

In this episode Adam does a deep dive into schedule, from appointment views to route tags, and Joe goes over a change to the podcast. Check back every week for a new episode!

60 | A Conversation with Robert Atlas

In this episode, Joe and Adam sit down for a conversation with Robert Atlas, where they discuss his success in carpet repair running a different type of franchise. Check back every other week for a new episode!

059 | Weekly Update

In this episode, Joe, Adam, and Michael discuss weekly SMUG posts, share some news on our latest product updates, and say a farewell to Michael. Check back every other week for a new episode!

058 | Hiring Part 2

In this episode, Joe, Adam, Michael, and Mary continue their deep dive into all things hiring... including the importance of paying attention to some of the "boring" legal aspects, employee training, and establishing a phenomenal company culture! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

057 | Hiring Employees

In this episode, Joe, Adam, Michael, and Mary talk about all things hiring. From creating a good job ad to your overall marketing & branding, every service business owner who is growing their business will find something of value here. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

056 | Profit Margins

In this episode, Joe, Adam, and Mary discuss profit margins. Why you should know them, and why they're so important to your business. Mary gives us an overview of setting up a marketing campaign in ServiceMonster 6. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.

055 | Seasonal Marketing ... It's a blast!

054 | Providing Phenomenal Customer Support

In this episode, Joe, Adam, Michael, and Mary discuss why having great customer support is so important - and how to get there in your business! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.

053 | Fortifying Your Business in 2021

In this episode, Joe, Adam, Michael, and Mary share some practical tips for fortifying your business in the new year. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

052 | The Best New ServiceMonster Features of 2020

In this special yearly episode, Joe, Adam, Michael, and Mary go over the BEST new ServiceMonster features of 2020! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

051 | Honesty, Integrity, and Transparency as a Business Owner

In this episode, Joe, Adam, and Michael talk about the importance of honesty and integrity as a business owner. Plus, the team talks through why the decision was made to cancel The ServiceMonster Cleaning Symposium. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

050 | Top 10 Reasons You're Not Using ServiceMonster

In this episode, Joe, Adam, and Michael discuss the top 10 reasons you're not using ServiceMonster - and offer solutions to each of them. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

049 | Opportunity Costs

In this episode, Joe, Adam, Michael, and Mary discuss how opportunity costs play a large role in every area of your life - and how tracking opportunities in ServiceMonster helps you run a more efficient business! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.

048 | Overcoming Sales Objections

In this episode, Joe, Adam, and Michael tackle how to overcome several common sales objections - and why it's so important to be prepared! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.

047 | How to Manage the Customer Lifecycle

In this episode, Joe, Adam, Michael, and Mary discuss the customer lifecycle and how CRM software helps you manage it. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

046 | Virtual Offices & Company Culture with Michelle from Pink Callers

In this episode, the ServiceMonster team (Joe, Adam, and Michael) are joined by a special guest... Michelle Myers from Pink Callers! This week the discussion revolves around virtual office options for service businesses, building GREAT company culture, and why Pink Callers and ServiceMonster go hand-in-hand. Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

045 | A Journey Off Topic... Creativity, Genius, Film, Music, & More!

In this episode, the ServiceMonster team takes a detour from the usual business-focused topics. Join Joe, Adam, Michael, and Justin as they journey off-topic into the worlds of genius filmmaking, celebrities eating hot wings, the evolution of a famous podcast host, and even crossover country/hip-hop. This is a different one... buckle up!

The ServiceMonster Podcast 044 - Scaling 103: Company Communication

In this episode, Joe, Adam, and Mary tackle our third podcast focused on scaling your service business. This week, the topic is company communication! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode.

The ServiceMonster Podcast 043 - Scaling 102: All About Commissions

In this episode, Joe, Adam, and Mary tackle our second podcast episode on scaling your service business. This week, the focus is on how to use commissions to incentivize your employees! Also covered are weekly SMUG posts, release info, and general ServiceMonster news. Check back every other week for a new episode!

The ServiceMonster Podcast 042 - Scaling 101: Employees, Training, & Culture

In this episode, Joe, Adam, and Michael explore how employees, training, and culture affect the scalability of a service business. Also covered are weekly SMUG posts, an in-depth look at release 6.5.1, and general ServiceMonster news. Check back every other week for a new episode!

The ServiceMonster Podcast 041 - The Benefits of Broadly & Release 6.5.1

In this special episode, Joe, Adam, and Michael are joined by Rich from Broadly to show how a ServiceMonster and Broadly integration helps you run a stronger business! Also covered are weekly SMUG posts, an in-depth look at release 6.5.1, and general ServiceMonster news. Check back every other week for a new episode.

The ServiceMonster Podcast 040 - The StoryBrand: Clarify Your Marketing

In this episode, Joe, Adam, and Michael cover the seven big ideas of StoryBrand marketing. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other week for a new episode!

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