Displaying episodes 31 - 60 of 68 in total

The ServiceMonster Podcast 038 - Tracking KPI's for Your Business

In this episode, Joe, Adam, and Michael break down several important KPI's (Key Performance Indicators) for your business. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other Wednesday for a new episode!

The ServiceMonster Podcast 037 - Lost Jobs & Retention vs. Loyalty

In this episode, Joe, Adam, and Michael dive into new cleaning industry data and highlight the key differences between retention and loyalty. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other Wednesday for a new episode!

The ServiceMonster Podcast 036 - Practical Tips for Crisis Communication

In this episode, Joe, Adam, and Michael talk through how best to communicate with your customers during a crisis situation. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other Wednesday for a new episode!

The ServiceMonster Podcast 035 - 30 Day Business Challenge Preview

In this episode, Joe, Adam, and Michael preview an exciting upcoming announcement from ServiceMonster: The 30 Day Business Challenge! Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every other Wednesday for a new episode.

The ServiceMonster Podcast 034 - Navigating a Crisis + 6.5 Features

After a brief break, we're back! In this episode, Joe, Adam, and Michael cover a broad range of topics from how to navigate a crisis to new ServiceMonster features. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 033 - 6.5 Release Preview

In this episode, Joe & Adam discuss the ins and outs of one of the biggest ServiceMonster releases ever (coming soon). Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 032 - 5 Step Plan to Build Your Sales

In this episode, Joe & Adam walk through a simple plan to help cleaning business owners build a sales process. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 031 - Partnering With Vendors You Can Trust

In this episode, Joe & Adam discuss the importance of vendor relationships and finding vendors that you can trust. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 030 - Setting SMART Business Goals

In this episode, Joe & Adam break down a great method of setting up SMART business goals. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode.

The ServiceMonster Podcast 029 - Top 10 ServiceMonster Features of 2019

In this special end of the year episode, Adam walks through the top 10 ServiceMonster features of 2019! Also covered are a few quick updates and a discussion on the tragic loss of Adam's beard. Check back in 2020 for a new episode!

The ServiceMonster Podcast 028 - Feature Focus: Service Items

In this episode, Joe and Adam highlight an important ServiceMonster feature: service items! Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode.

The ServiceMonster Podcast 027 - Not All Leads Are Created Equal

In this episode, Joe and Michael discuss the ins and outs of analyzing leads for your service business. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 026 - Special Guests: Curtis & Shawn from NiceJob

In this episode, Adam and Michael are joined by Curtis and Shawn from NiceJob! This episode is all about why reviews are so important and how NiceJob + ServiceMonster helps YOU get more of them. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 025 - Lead Generation Companies

In this episode, Joe and Adam chat about the benefits and drawbacks of lead generation companies. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 024 - Winter Is Coming

In this episode, Joe and Adam tackle what to do in the coming winter months, including becoming an even better leader and utilizing FillMySchedule cards. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 023 - Your Brand Matters (Part 2)

In this episode, Joe and Michael continue their discussion on branding, with a focus on more of the big picture aspects to creating and maintaining your company brand. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 022 - Your Brand Matters (Part 1)

In this episode, Joe and Michael focus on something that is often overlooked in service businesses: BRANDING. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 021 - It's All About the Schedule

In this episode, Joe and Adam dive deep into scheduling! They cover the new ServiceMonster desktop schedule, mobile scheduling, and why the schedule is so important. Also covered are weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 020 - Webinar Recap & Mobile Overview

In this episode, Joe and Adam give a recap of the ServiceMonster Simplified webinar and focus on our brand new mobile app! Check back every two weeks for a new episode.

The ServiceMonster Podcast 019 - Creating a Marketing Storm

In this episode, Joe and Michael discuss how a big marketing event can help your business through a season of change. Also covered are the weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 018 - Cleaning Industry Data and Pricing

In this episode, Joe and Adam analyze some cleaning industry statistics and discuss pricing! Also covered are the weekly SMUG posts, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 017 - All About Zapier!

In this episode, Joe and Adam deep-dive into Zapier integration with ServiceMonster. Also covered are the weekly SMUG post discussions, product updates, and general ServiceMonster news. Check back every two weeks for a new episode!

The ServiceMonster Podcast 016 - Answer Your Phone!

In this episode, Joe and Adam discuss the importance of one basic business practice: answering your phone! Also covered are the weekly SMUG post discussions, product updates, and general ServiceMonster news. Check back every week for a new episode!

The ServiceMonster Podcast 015 - Learning From Business Decisions

In this episode, Joe and Adam discuss how to learn and grow from your best and worst business decisions. Also covered are the weekly SMUG post discussions, product updates, and general ServiceMonster news! Check back every week for a new episode.

The ServiceMonster Podcast 014 - The Relationship Between Sales & Marketing

In this episode, Adam, Javi, and Michael discuss the importance of maintaining a solid relationship between the sales and marketing functions of a business. Also covered are the weekly SMUG post discussions, product updates, and general ServiceMonster news! Check back every week for a new episode.

The ServiceMonster Podcast 013 - Quick Update Only

In this episode, Adam and Javi cover all of your weekly ServiceMonster news, SMUG posts, and product updates! Check back every week for a new episode.

The ServiceMonster Podcast 012 - Employee Screening and Reputation Management

In this episode, Joe and Adam talk about employee screening and reputation management. Having reliable and trustworthy employees is vital to not just you as a business owner but also to your customers. One of our integrations, The Seal, focuses on helping you out in this area. Check out the episode to learn more!

The ServiceMonster Podcast 011 - Quick Update Only

In this shortened episode of The ServiceMonster Podcast, Adam and Javi chat about our newest release hotfixes and discuss the best SMUG posts of the week. Check back every week for a new episode!

The ServiceMonster Podcast 010 - Our Development Process

In this episode, Joe and Michael cover all of your weekly ServiceMonster news, with a special guest appearance from one of our developers, Ethan. This is the episode to listen to if you want to know more about our development process from beginning to end. Check back every week for a new episode!

The ServiceMonster Podcast 009 - The Kanban Board

In this episode, Joe and Adam highlight one of our favorite features: The Kanban board. This amazing time management and project management tool is widely used and can change the way you run your business. Check back every week for a new episode!

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